MISSION
WHAT IS THE IMPACT OF HUMANITY BY SIDRA PRODUCTS?
As you know their are so many toxic chemicals in our products today and we want to provide clean products to the world with high quality ingredients.
HOW DO I JOIN HUMNITY BY SIDRA CAUSE?
You can support our mission by purchasing Humanity by Sidra products online or by visiting our retail store. Follow our journey, stories, and community impact through our Blog, Instagram, and Facebook. If you have any questions or need assistance, feel free to reach out.
IS HUMANITY BY SIDRA A CHARITY?
No, we are not a charity, but we love to give back to our community. We have donated to many charities and we have donated a lot of our products to charities as well.
ORDERS
CAN I EDIT MY ORDER ONCE IT’S BEEN PLACED?
You can contact support@humanitybysidra.com and we will try our best to edit your order.
HOW DO I CANCEL MY ORDER?
You can cancel your order by simply emailing support@humanitybysidra.com. As long as it hasn’t been shipped we will try our best to cancel your order.
WHAT IF MY ORDER ARRIVES DAMAGED?
If your order arrives damaged, please email us at support@humanitybysidra.com within 24 hours after delivery and provide pictures of the outside of the box, inside box, and the products damaged.
I RECEIVED THE WRONG ITEM IN MY ORDER. WHAT SOULD I DO?
Please contact support@humanitybysidra.com within 24 hours after delivery and provide pictures of the wrong item delivered and we will try to get the replacement sent out immediately
WHEN CAN I EXPECT TO RECEIVE MY ORDER?
After processing, you will receive your products within 7-10 days. It might be earlier or later, it depends on the carrier, time of the year, or even weather for delayed products.
HOW LONG DOES IT TAKE FOR MY ORDER TO BE PROCESSED?
It usually takes 2-3 to process order.
RETURNS
WHAT IS YOUR RETURN POLICY?
We offer a 7 day return policy, if you are not satisfied with your product, you can send it back at buyers cost, but please email support@humanitybysidra.com for the address.
HOW DO I SEND MY RETURN?
Please email support@humanitybysidra.com for the return address. Returns are at buyers expense.
HOW LONG DOES IT TAKE TO PROCESS A RETURN
Once a return is received, it will be inspected and after it passes inspection returns usually take 3-5 days to show on your statement depending on the bank.
DISCOUNTS & SAMPLES
DO YOU OFFER FREE SAMPES?
Free samples are available at request for some of our products.
HOW DO I REDEEM A GIFT CARD OR PROMO CODE?
To redeem a gift card or promo code, there will be a section at check out to type in the code
CAN I REDEEM MULTIPLE CODES AT ONECE?
No, you can only use one code per transaction
SHIPPING
WHERE DO YOU SHIP?
We ship to US only at the moment
DO YOU SHIP INTERNATIONALLY?
No, not at the moment
HOW DO I GET FREE SHIPPING?
Free shipping with orders over $65
WHAT DO I DO IF I NEED MY PACKAGE BY A SPECIFIC DATE?
We cannot guarantee delivery by a specific date. You can email support@humanitybysidra.com to get some approximate dates for your order or upgrading your shipping class.
HOW LONG SHOULD I EXPECT TO WAIT FOR MY ORDER?
It should take about 7-10 days or maybe earlier, when you receive your tracking number, it will give you a better idea on your delivery date.
HOW WILL I KNOW WHEN MY ORDER HAS SHIPPED?
You should receive an email from us letting you know your items have been shipped with a tracking number.
HOW CAN I EDIT MY SHIPPING ADDRESS ONCE MY ORDER IS PLACED?
Sorry, once an order has been placed, we cannot update the shipping address. You will need to cancel the order before the order has been processed.
BILLING
WHEN WILL MY CREDIT CARD BE CHARGED?
Your order will be charged right after you have placed it
ARE THERE PRICES PRINTED ON THE INVOICES
Yes, the princess will be printed on the invoice. You can add in the notes you don’t want the prices revealed in the invoices.
PRODUCT
WHERE IS HUMANITY BY SIDRA SOLD?
It is sold in the United States or you can find our pop up store in different places in Southern California.
WHAT STANDARDS DO YOU HAVE FOR HUMANITY BY SIDRA PRODUCTS?
We have very high standards when it comes to Humanity by Sidra Products. We make sure we have used the products for a month before launching it on our website.
ARE HUMANITY BY SIDRA PRODUCTS HANDMADE?
All of our products are handmade from scratch in small batches to ensure the highest of quality
HOW LONG DOES A PRODUCT OF HUMANITY BY SIDRA LAST?
Every product has a different shelf life because we don’t use preservatives in most of our products. We do recommend using everything before 12 months depending on product.
WHAT SHOULD I KNOW ABOUT ESSENTIAL OILS IN BODY CARE?
Essential oils have a shorter shelf life and can cause allergic reactions so please check if you are allergic to any of the essential oils before using the product.
HOW CAN I BECOME A HUMANITY BY SIDRA RETAILER?
You can contact support@humanitybysidra.com for a complete wholesale list
HOW CAN I FIND OUT MORE INFORMATION ABOUT A PRODUCT?
Please contact support@humanitybysidra.com for more information about a certain product.